flora FAQ

Our account-opening process has four steps. First, visit our registration page and provide your email, username, password, and mobile number. Second, we send you a verification email—click the link to confirm your address. Third, upload a national ID or passport for identity verification (KYC); we typically approve this within one business day. Fourth, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a mobile banking, local payment, online payment, or e-wallet virtual account. Once your deposit clears, your account is fully active and you can play football markets like Liga 1 or Piala AFF, access live-dealer tables, or play slots. If your KYC takes longer than two business days, contact our support team.

We require one of the following government-issued documents: a national ID (KTP), passport, driver's license, or residence permit. The document must be valid (not expired) and show your full name, date of birth, and photograph clearly. When you upload your document, make sure the image is well-lit, in focus, and shows all four corners of the ID card or passport page. We do not accept screenshots or heavily edited images. Our verification team reviews documents within one business day. If your document is rejected, we will notify you by email with the reason—common issues include blurry photos, cut-off edges, or expired documents. Resubmit a clearer photo and we will re-review it.

On the login pageclick the "Forgot your password?" link. Enter the email address associated with your flora account and we will send you a password-reset link within minutes. Click the link, choose a new password (at least 8 characters, with uppercase, lowercase, and a number), and confirm it. Your new password takes effect immediately and you can log in with your username or email and the new password. If you do not receive the reset email within subject to verification, check your spam folder or contact our support team. We respond to account-recovery requests within two hours during business hours.

We support deposits via e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and bank virtual accounts (online payment, e-wallet, mobile banking, local payment). Minimum and maximum amounts vary by payment method and are displayed on the deposit page when you select your preferred option. Most e-wallet deposits process instantly; bank virtual account transfers typically clear within one to two business hours. Deposits are added to your flora account balance immediately upon successful payment confirmation. If your deposit does not appear after the expected time window, do not deposit again—instead, contact our support team with your transaction reference number and we will investigate. Duplicate deposits are refunded to your original payment method within one business day.

If your deposit payment fails, you will see an error message on screen and your bank or e-wallet will not charge you. Common causes include insufficient balance, network interruption, or a temporary issue with the payment gateway. Check your bank or e-wallet app to confirm no money was deducted, then try again using the same or a different payment method. If you were charged but your flora account did not receive the funds, do not attempt to deposit again. Instead, contact our support team immediately with your bank or e-wallet transaction receipt—we will verify the payment and credit your account manually if needed. Refunds for failed payments typically process within one business day.

Log in to your flora account, go to the Withdraw section, and select your preferred payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account). Enter the withdrawal amount—it must be at least the minimum specified for that method. Confirm the request and we will process it within one business day (typically much faster during business hours). Withdrawal requests are subject to account verification, so ensure your KYC is complete before requesting a withdrawal. If your KYC is pending, complete it first. Funds are sent to the payment method you registered during account opening. Do not attempt to withdraw to a different payment method or account holder name, as the transaction may be rejected.

We recommend reading three documents before your first session: our Terms of Use (which covers account policies and prohibited conduct), our Privacy Policy (which explains how we handle your data), and the game-specific rules for the category you choose (football betting, live-dealer, or slots). Each game category has different odds, payout structures, and minimum wagers. For example, Liga 1 and Piala AFF matches have fixed odds set before kick-off, while live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) use real-time dealer actions and stream from multi-camera studios. Slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways are provably fair and display their return-to-player percentage. Read these rules before placing your first wager so you understand how outcomes are determined and what your options are.

We at flora cover multiple sport categories. Football includes Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, and Premier League with markets like match winner, over/under goals, and live in-play odds during matches. We also offer markets on MotoGP, badminton, and esports titles including Mobile Legends, Free Fire, and PUBG Mobile. Each market is updated in real time during events. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are streamed from professional studios and operate continuously. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are available 24/7. Available markets may change seasonally—for example, Piala Aff matches are most active during tournament windows, typically around December or during Idul Fitri. Check our live schedule to see current active markets.

Our live-dealer tables are streamed from professional studios in real time. You watch a video feed of a real dealer and place your wagers through buttons on screen. Tables include blackjack, roulette, baccarat, and Dragon Tiger. Each table has minimum and maximum stake limits displayed before you join. The dealer conducts the game according to standard rules and your winnings or losses are settled immediately. You can chat with the dealer and other players in the chat box. If your internet connection drops, your active wagers are held safely and you can reconnect—your balance and pending results are preserved. If the stream cuts out and does not reconnect within 60 seconds, your wager is refunded to your account automatically. Live-dealer sessions operate around the clock, so you can play at any time of day.

If you receive a promotion code from flora or a partner, enter it during account registration or in your account settings under "Promotions" or "Bonus Code". The code must be entered exactly as provided (codes are case-sensitive). Once a valid code is applied, any bonus credited to your account will be shown in your balance. Promotion terms and conditions apply—read them carefully to understand wagering requirements, game restrictions, and expiration dates. If a code does not work, check that you typed it correctly or contact our support team with the code and the source where you found it. We can verify whether the code is still active and apply it manually if needed.

To request deletion of your account and personal data, contact our support team in writing with your username or email address and a statement that you wish to close your account permanently. We will verify your identity by asking for confirmation details (such as your date of birth or last four digits of your registered mobile number) to prevent unauthorized deletion requests. Once verified, we will close your account, remove your personal data from active systems, and archive transaction records as required by law (typically for seven years for compliance). Your account cannot be recovered after deletion. Any remaining balance will be forfeited. The deletion process takes up to 30 days. During this time, we may need to contact you if we discover pending disputes or unpaid obligations. After 30 days, your data is removed except for records we are required to keep by law or regulation.

Our English-speaking support team is available via live chat Monday through Friday, 08:00–17:00 Jakarta time. Outside these hours, you can still submit a support request through our contact form and we will respond within one business day. During holidays like Idul Fitri and Idul Adha, support hours may be reduced or suspended—we announce any schedule changes in advance on our site. Average response time during business hours is under subject to verification for live chat and under 24 hours for email inquiries. If you experience an urgent issue (account lockout, suspicious activity, payment problem), include "URGENT" in the subject line and we will prioritize your request. For non-urgent questions, this FAQ page may have your answer and will be faster than waiting for support.