flora Terms of Use

When you join flora, you enter into a direct relationship with our platform. We set out the rules that govern your account, your deposits and withdrawals, and your use of our game categories—Liga 1 betting, live-dealer tables, slots, and esports markets. These terms are not negotiable boilerplate; they describe how we actually operate and what we expect from you.

Our platform is available only where local law permits. You are responsible for verifying that your use of flora complies with your jurisdiction's regulations before you open an account. We do not operate in jurisdictions where online wagering is prohibited by law. If you are uncertain whether flora is available in your location, contact our support team before registering.

This page covers account conditions, deposits and withdrawals, bonus terms, dispute resolution, and our jurisdiction notice. Read through carefully. If you disagree with any term, do not open an account.

Account Opening and Your Responsibilities on flora

To open an account on flora, you must be of legal age in your jurisdiction and provide accurate identity information. We require a valid email address, a strong password, and your full legal name. You are responsible for keeping your password secure. If you suspect unauthorised access to your account, notify our support team immediately.

You must provide truthful information during registration. If we discover false or misleading details, we reserve the right to suspend or close your account. You must not open multiple accounts, and you must not allow others to use your flora account. Each account is personal and non-transferable.

Deposits and Withdrawals

When you deposit funds into your flora account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), you are sending money to flora to fund your gaming balance. Deposits are credited to your account after verification—digital wallets typically process instantly, while bank transfers may take one to two business hours during business hours. We do not charge a deposit fee, but your bank or wallet provider may apply standard transfer charges.

Withdrawals are subject to verification windows. You can request a payout through your account dashboard and select your original payment method. Our team verifies your request and processes it subject to standard review timelines. We do not guarantee subject to verification or fixed processing times. Withdrawals to digital wallets typically complete within hours; withdrawals to bank accounts may take one to two business days depending on your bank's processing schedule.

We reserve the right to refuse a withdrawal if we suspect fraud, money laundering, or breach of these terms. If we refuse your withdrawal, we will notify you of the reason and provide a process for appeal.

Your Account Balance and Funds

Your flora account balance represents funds you have deposited and have not yet forfeited or withdrawn. Your balance is held in our master account and is not a separate bank account in your name. Your funds on flora are subject to the terms of use and our privacy policy. If flora ceases operations, we will make reasonable efforts to return your funds to your original payment method, subject to applicable law and regulatory requirements.

You can view your account balance, transaction history, and gaming activity at any time through your flora dashboard. We provide transaction statements showing all deposits, withdrawals, wagers, and payouts. You are responsible for monitoring your account activity and reporting any discrepancies to our support team within 30 days.

Game Categories, Bonuses, and Dispute Resolution on flora

Our flora platform offers multiple game categories: Liga 1 football betting, Piala AFF tournaments, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each category operates under specific rules—football matches follow official tournament schedules, live-dealer tables run continuously, slots spin on demand, and esports markets follow competition calendars.

When you place a wager in any category, you are accepting the outcome rules for that category. For football, outcomes are determined by official match results. For live-dealer tables, outcomes are determined by the deal or spin. For slots, outcomes are determined by the random number generator. For esports, outcomes are determined by official tournament records. We settle all wagers in accordance with these rules.

On flora, we do not offer guaranteed returns, fixed bonuses in specific amounts, or promised withdrawal speeds. We offer transparent rules, fair game mechanics, and reliable payment processing.

Bonuses and Promotions

We may offer promotional bonuses from time to time. Any bonus offer will be clearly described in the promotion terms—typically including the eligibility criteria, the bonus amount or percentage, and the wagering requirements. You must opt into a bonus to receive it. If you do not accept the bonus terms, you can decline and continue playing with your deposited funds only.

Bonuses are subject to forfeiture if you do not meet the stated terms. We reserve the right to cancel or modify bonus offers at any time. Bonus terms supersede these general terms for the duration of the bonus period. If there is a conflict between bonus terms and these general terms, the bonus terms prevail.

Disputes and Complaints

If you believe we have made an error or treated you unfairly, contact our support team with details of your complaint. We will review your complaint during business hours and respond within one business day. If we cannot resolve your complaint to your satisfaction, you may escalate it for senior review.

We undertake to handle complaints fairly and transparently. However, our decisions on game outcomes, wager settlement, and account disputes are final once we have reviewed all available evidence. If you remain unsatisfied, you may pursue resolution through your jurisdiction's applicable dispute channels. We will cooperate with any lawful regulatory inquiry.

Jurisdiction and Applicable Law

Our services on flora are available only where local law permits. You must verify before opening an account that your use of flora complies with your jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited. If you access flora from a jurisdiction where it is prohibited, you do so at your own legal risk, and we accept no liability for any consequences.

These terms are governed by the laws of the jurisdiction in which flora operates. Any disputes arising from your use of flora shall be resolved under applicable law. You agree to submit to the jurisdiction of competent courts in that location. If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in effect.

Changes to These Terms

We may update these terms from time to time to reflect changes in our services, applicable law, or operational practice. We will notify you of material changes and give you 30 days to review. If you do not accept the updated terms, you may close your account. Continued use of flora after the effective date of updated terms constitutes acceptance.

Your use of flora is governed by these terms of use together with our privacy policy and any specific game rules. If you have questions about these terms, contact our English-language support team during standard business hours. We respond to inquiries within one business day and will clarify any points you find unclear.