flora Platform Privacy Notice

This page describes what we collect when you use flora and how we keep that data protected. Your privacy matters to us, and we take a straightforward approach: we collect only what we need to operate the platform, verify your identity, process your payments, and comply with applicable law. We do not sell your personal information to third parties.

When you register for a flora account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, or place a wager on Liga 1 football or live-dealer tables, you share data with us. We store that data securely and use it only for the purposes described in this notice.

Our services are available only where local law permits. You are responsible for verifying compliance with your jurisdiction's regulations regarding data handling and online gaming before you open an account on flora.

What Data We Collect on flora

We collect data in several categories. First, we collect identity data—your full legal name, email address, date of birth, and national ID number or passport details. We need this information to open your account and comply with anti-money-laundering and know-your-customer (KYC) requirements.

Third, we collect address data when you submit proof of address during KYC verification. We store your address only for verification purposes and do not use it for marketing or third-party contact.

Fourth, we collect behavioural data—which games you play, which wagers you place, how long you stay on flora, which pages you view. We use this data to improve our platform, diagnose technical issues, and detect fraudulent activity. We do not share this data with marketing partners.

Fifth, we collect device and connection data—your IP address, device type, browser type, and operating system. We use this data to secure your account, detect unauthorised access, and improve platform performance.

How We Use Your Data

We use your identity data to create and maintain your flora account, verify your identity for withdrawal eligibility, and comply with regulatory requirements. We use your payment data to process deposits and withdrawals, reconcile your account, and detect fraud. We use your behavioural data to improve game performance, personalise your experience, and prevent abuse. We use your device data to secure your account, prevent unauthorised access, and troubleshoot technical problems.

We do not use your data to send unsolicited marketing emails or to contact you about promotions unless you have opted into our communications. You can manage your communication preferences through your account settings at any time.

We may be required to disclose your data to regulators, law enforcement, or tax authorities if they request it through legal channels. We comply with such requests as required by applicable law. We do not share your data with third parties for their own commercial purposes.

Data Storage, Processors, and Your Rights on flora

Our servers may be located outside your jurisdiction. This means your data may be processed, stored, or transferred across borders as part of our normal operations. By using flora, you consent to this international data transfer. We take reasonable steps to protect your data during transfer, including encryption and secure protocols.

We use third-party processors to help us operate flora—payment gateways to process DANA, e-wallet, and bank transfers; cloud providers to store our servers; and analytics tools to understand platform usage. We have contractual agreements with these processors requiring them to protect your data and use it only for purposes we specify. We do not permit them to sell or market your data.

We at flora protect your personal information with industry-standard encryption and access controls. However, no online system is completely secure, and we cannot guarantee absolute protection.

Your Data Rights

You have the right to access your personal data held by flora. You can view and download your account information, transaction history, and wager records through your account dashboard. You can also request a complete copy of your data by contacting our support team.

You have the right to correct your personal data if it is inaccurate. You can update your email address, phone number, and address through your account settings. If you need to change your legal name or identity details, contact our support team.

You have the right to object to certain data uses, such as behavioural tracking for non-essential purposes. You can disable non-essential cookies through your browser settings. You can opt out of marketing communications through your account preferences.

Cookies and Tracking

We use cookies to keep you logged into your flora account, remember your preferences, and analyse how you use our platform. Cookies are small text files stored on your device. Essential cookies are required to operate flora and cannot be disabled. Optional cookies help us improve your experience and understand user behaviour; you can disable these through your browser settings.

We do not use cookies to track you across other websites or to build profiles for third-party marketing. We use cookies only for flora-specific purposes.

Contact and Complaints

If you have questions about our privacy practices or want to exercise your data rights, contact our support team during business hours. We respond to privacy inquiries within one business day. Our support team operates in English and can assist you in Jakarta, Surabaya, Bandung, Medan, and other supported locations.

If you believe we have mishandled your personal data or violated your privacy rights, you may file a complaint with our support team. We will investigate and respond within five business days. If you remain unsatisfied, you may escalate to your jurisdiction's data protection authority.

We review and update this privacy notice periodically. Material changes will be notified to you via email or through your account dashboard. Your continued use of flora after changes are posted constitutes acceptance of the updated notice.